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03330 160 000
Get 25% off everything*

with code WELCOMEBACK25 *T&Cs apply
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Company information

Policies, services, and other details

Looking for further information about Complete Care Shop? We have a wealth of information available to help answer your questions and provide further details about the services we offer. To find out more about Complete Care Shop policies and other useful company information, please use the following links:

  • Advice services
    Get help and support with product purchases from our expert team
     
  • Affiliate programme
    Do you think your audience could benefit from our range of mobility and independent living aids? Find out more about our affiliate programme here
     
  • Contact details
    Need to speak with Customer Service? You can find their details here
     
  • Delivery
    Find out more about the different types of delivery that we offer and where we deliver to
     
  • Frequently asked questions
    Includes answers to questions involving deliveries, returns, and more. Please check these before contacting Customer Services as it may have the answer to your question
     
  • General warranty terms
    Read to find out more about our standard warranty, plus our optional extended warranty and insurance
     
  • Media enquiries
    If you're from the press, you can find out more about how to get in touch with us here
     
  • NHS, trades and professionals
    Read to find out how you can set up a trade account with us
     
  • Privacy policy
    Read our privacy policy
     
  • Recycling electricals
    Find out how you can recycle old electricals with us
     
  • Returns
    Want to return an item? See our returns policy to get full details on how to return an item, what items are accepted for return, and returns notes
     
  • Slavery and human trafficking statement
    Read our slavery and human trafficking statement
     
  • Terms and conditions 
    Read our terms and conditions. This includes our complaints procedure
     
  • VAT relief for the disabled
    Find out more about how VAT relief works if you're disabled
     

If you're in need of further information about Complete Care Shop and can't find it listed on any of the pages above, please contact Customer Service and they will do their best to help you.